Cost effective Cloud IP PBX switchboard with convenience.
Telcast Networks believes in creating customer-friendly solutions which go a long way in solving he most complicated issues that clients face across the globe. A PBX cloud based solution which if heavily rich in features and offers high level customization is another product that Telcast Networks has come up with to serve its clients in the most superior way. It serves to all enterprise sizes and provides you the flexibility to add no further equipment and use your current VoIP phone. Telcats Networks has further added its unique stats solution which helps you keep one eye on your call center productivity, and other eye on your business growth.
Manage your phone extensions without much effort, view and listen to all phone recordings, and monitor your KPI's through Telcast Network`s real-time dashboard to achieve maximum efficiency and optimization.
Offers routing of calls to the right agent at the right time.
An online control panel offers you to monitor, and review all calls incurred on your operation.
Helps you create infinite call routes which are easily manageable.
Offers routing of calls automatically without needing of a live agent`s presence.
Forwards calls to predefined numbers, and busy calls to your queue with all the information of the caller saved for reference.
Employees can work from agile locations since the system has the capability to forward calls to predetermined numbers
Built-in failover sends the incoming call through another carrier to the numbers you indicate. This all helps in keeping a smooth connection
Offers connectivity of 3 or more people through its smooth conference call option
Your messages will be delivered to multiple email addresses and mobiles devices that you select
Monitor your call Centre agent, speak to the agent without the client listening, or just barge into both channels which will enable both the client and the agent to hear you speak
Multiple locations can be dialed to when someone calls you. So, you will now be able to receive calls regardless of your location